Version: 1.1
Last Updated: 6 August 2026
| Privacy Policy |
AELT Tech (“AELT Tech”, “we”, “our” or “us”) is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, disclose and protect your personal information when you:
- Visit our website.
- Contact us regarding our services.
- Engage us to provide IT support, cyber security consultancy, Microsoft 365 services, managed services or related professional services.
- Interact with us as a prospective client, customer, supplier or business contact.
Please read this Privacy Policy carefully to understand how we process your personal data.
1. Data Controller
AELT Tech is the Data Controller responsible for your personal information.
Email: dpo@aelttech.co.uk
Website: http://www.aelttech.co.uk
2. Information We Collect
We may collect and process the following categories of personal information:
Identity Information
- Name
- Job title
- Company name
- Business contact information
Contact Information
- Email address
- Telephone number
- Postal address
Technical Information
- IP address
- Browser type and version
- Device information
- Operating system
- Website usage information
- Diagnostic and analytics data
Communications Information
- Information contained within emails, support tickets, enquiries and communications.
- Meeting notes and correspondence.
Service Information
Where we provide professional services, we may process information relating to:
- Microsoft 365 environments
- User accounts
- Device management
- Security monitoring
- Audit logs
- Configuration data
- Technical records
3. How We Collect Information
We collect information:
- When you complete website contact forms.
- When you request a quotation or proposal.
- When you contact us by telephone or email.
- When you engage our services.
- Through cookies and website analytics tools.
- Through business networking activities and referrals.
- Through supplier and third-party relationships.
4. How We Use Your Information
We use personal information to:
- Respond to enquiries.
- Provide quotations and proposals.
- Deliver our IT and cyber security services.
- Manage customer relationships.
- Provide technical support.
- Manage contracts and billing.
- Improve our services and website.
- Maintain security and prevent fraud.
- Comply with legal and regulatory obligations.
- Send marketing communications where consent has been provided or another lawful basis applies.
5. Lawful Basis for Processing
Under UK GDPR, we process personal data using one or more of the following lawful bases:
Contract
Processing is necessary to provide services, fulfil contractual obligations or take steps prior to entering into a contract.
Legitimate Interests
Processing is necessary for our legitimate business interests, including:
- Service delivery
- Business development
- Security monitoring
- Website administration
- Customer relationship management
Where we rely on legitimate interests, we ensure they do not override your rights and freedoms.
Consent
Where required, we rely on consent for:
- Marketing communications
- Optional cookies
- Certain promotional activities
You may withdraw consent at any time.
Legal Obligation
Processing may be necessary to comply with:
- Tax legislation
- Accounting requirements
- Regulatory obligations
- Law enforcement requests
- Court orders
6. Marketing Communications
We may send marketing communications relating to our services where:
- You have provided consent; or
- We are permitted to do so under applicable marketing laws.
You may unsubscribe from marketing communications at any time by:
- Clicking the unsubscribe link in emails; or
- Contacting us directly.
We will never sell your information to marketing companies.
7. IT Support and Professional Services
Where AELT Tech provides:
- Managed IT support
- Microsoft 365 administration
- Cyber security services
- Security reviews
- Secure Score assessments
- Compliance consultancy
- Device management
- Technical support
we may have access to personal data stored within a client’s systems.
In these circumstances:
- The client typically acts as the Data Controller.
- AELT Tech typically acts as the Data Processor.
The processing of personal data in these circumstances is governed by the relevant service agreement and any applicable Data Processing Agreement (DPA).
We only access information required to provide agreed services or fulfil authorised instructions.
8. How We Share Information
We do not sell personal information.
We may share information with:
Service Providers
Trusted third-party providers who help us operate our business, including:
- Microsoft
- Cloud hosting providers
- Security platforms
- Remote support tools
- Backup providers
- Professional advisers
Legal and Regulatory Bodies
Where required by law, regulation or a valid legal request.
Business Transfers
If our business is sold, merged or restructured, information may be transferred as part of that process.
9. International Transfers
Some service providers may process information outside the United Kingdom.
Where international data transfers occur, we take reasonable steps to ensure appropriate safeguards are in place in accordance with applicable data protection legislation.
These safeguards may include:
- Adequacy decisions.
- International data transfer agreements.
- Standard contractual clauses.
- Other recognised legal transfer mechanisms.
10. Data Retention
We retain personal information only for as long as reasonably necessary.
Typical retention periods include:
| Data Type | Retention Period |
|---|---|
| Website enquiries | Up to 24 months |
| Customer contracts | Up to 7 years |
| Financial records | Up to 7 years |
| Support records | Up to 7 years |
| Marketing consent records | Until withdrawn |
| Security logs | As required for operational and security purposes |
Where necessary, information may be retained for longer periods to:
- Comply with legal obligations.
- Resolve disputes.
- Enforce agreements.
- Defend legal claims.
11. Cookies and Analytics
Our website uses cookies and similar technologies.
These may be used for:
- Website functionality.
- Performance monitoring.
- Security.
- Analytics.
- Marketing and advertising.
You can manage cookie preferences through your browser settings.
Disabling certain cookies may affect website functionality.
Where required, consent will be requested before non-essential cookies are used.
12. Data Security
We implement appropriate technical and organisational security measures to protect personal information.
These measures may include:
- Multi-factor authentication
- Secure access controls
- Encryption technologies
- Endpoint security protection
- Monitoring and logging
- Secure backups
- Staff confidentiality obligations
No method of transmission or storage is completely secure. While we take reasonable steps to protect information, we cannot guarantee absolute security.
13. Your Rights
Under UK GDPR, you may have the right to:
Right of Access
Request a copy of the personal data we hold about you.
Right to Rectification
Request correction of inaccurate or incomplete information.
Right to Erasure
Request deletion of personal information where applicable.
Right to Restrict Processing
Request limitations on how we process your information.
Right to Object
Object to certain processing activities.
Right to Data Portability
Request transfer of your information to another organisation where applicable.
Right to Withdraw Consent
Withdraw consent at any time where processing relies upon consent.
Marketing Rights
Opt out of direct marketing communications.
To exercise any of these rights, contact:
dpo@aelttech.co.uk
14. Automated Decision Making
AELT Tech does not currently use personal data to make solely automated decisions that produce legal or similarly significant effects on individuals.
15. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, content or security of third-party websites.
We encourage users to review third-party privacy notices before submitting personal information.
16. Complaints
If you have concerns about how we handle personal information, please contact us first so we can attempt to resolve the issue.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
Information Commissioner’s Office
https://www.ico.org.uk
17. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page and will become effective immediately unless otherwise stated.
Please review this page periodically to ensure you remain informed about how your information is used.
18. Contact Information
For any privacy-related enquiries, requests or complaints, please contact:
AELT Tech
Email: dpo@aelttech.co.uk
Website: http://www.aelttech.co.uk